Claim Status

 

Providers can find the address or payer ID number to submit claims on the member's ID card.

Dental and vision claims are submitted directly to CareFactor via fax to 614-766-1007, or the claims can also be emailed to support@carefactor.com. The provider web portal can be accessed at any time to check on current claim status. Claims will be available once they have begun processing. They will be marked "In Process" when still processing, and "Paid" when processed. The explanation of benefits will then be available within 48 to 72 hours.