CareFactor is dedicated to managing plans and claims for our clients and members. As such, we are also dedicated to working with providers and assisting with the claims process. Our online portal can be used by providers to access information. However, most payment and pre-certification information is not available on the portal. Providers may call us for more information. For additional information, please check the links below:
Providers will need to create an account and log in to view information. Each office, facility, and/or tax ID number is not limited to a single account.
Alternately, we may be contacted by email at any time or by phone during our hours of operation.