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Member Services

Member Services

Online Care – The secure online portal provides 24/7 access to a vast array of employee benefit information for you and your family:

  • Benefit Summaries

  • Claims Information

  • Explanation of Benefits (EOBs)

  • Out of Pocket Expense Summary 

  • Preferred Provider Organization

  • Print/Request New ID Cards

  • Forms


Phone Support – Questions? Please call us at 877-304-0761. We are open Monday through Friday, 8 AM–5 PM ET. Our Member Connection Team (located in Columbus, Ohio) is staffed with professionals to quickly provide you answers to your employee benefit questions.

Email Support – No time to call? Send us a message at and we’ll get back to you within eight business hours. Have an excellent experience with our support staff? Let us know in an email!  Our team is always glad to hear that we have provided good service.


Health care decisions can be challenging, confusing, and even overwhelming sometimes. The CareFactor Member Connection Team has designed multiple methods to provide you support the way you want.

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