Coronavirus (COVID-19) Update

CareFactor Operations:

  • As of now, CareFactor is operating normal hours. Our call center will remain open Monday through Friday from 8 AM to 5 PM Eastern Time.

  • CareFactor has implemented a contingency plan that will allow remote operations in the event the decision is made to discontinue operations at our facility. CareFactor will use input from the public health community to aid in the decision to remain operational at the facility or implement the remote operations plan.

We are dedicated to partnering with our customers to provide all 
their benefit needs while exceeding expectations.  

Our service-focused environment is committed to respecting our customers and treating them as people, not numbers.

For updates about the Coronavirus:


  • CareFactor recommends that the CDC website be utilized for the latest updates and  information about COVID-19.